{"id":971,"date":"2022-05-10T01:09:00","date_gmt":"2022-05-09T23:09:00","guid":{"rendered":"http:\/\/www.safedx.eu\/?p=971"},"modified":"2024-10-06T20:13:36","modified_gmt":"2024-10-06T18:13:36","slug":"what-is-a-sla-service-level-agreement","status":"publish","type":"post","link":"https:\/\/www.safedx.eu\/en\/co-je-sla-service-level-agreement\/","title":{"rendered":"What is a service level agreement (SLA)?"},"content":{"rendered":"<h2 class=\"wp-block-heading\">SLA (Service Level Agreement) may contain specific measurable criteria<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SLA (Service Level Agreement)<strong> <\/strong>defines the qualitative and quantitative parameters that the client expects from the service provider. These parameters may include performance, availability, response time, recovery time, and more. The SLA may include <strong>specific measurable criteria<\/strong>which are used to evaluate the level of service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SLA <\/strong>helps service providers <strong>define and measure the service levels they offer, providing clients with assurance<\/strong>that they will receive the expected value for their investment.<\/p>","protected":false},"excerpt":{"rendered":"<p>SLA (Service Level Agreement) m\u016f\u017ee obsahovat konkr\u00e9tn\u00ed m\u011b\u0159iteln\u00e1 krit\u00e9ria SLA (Service Level Agreement) definuje kvalitativn\u00ed a kvantitativn\u00ed parametry, kter\u00e9 o\u010dek\u00e1v\u00e1 klient od poskytovatele slu\u017eby. Tyto parametry mohou zahrnovat v\u00fdkon, dostupnost, dobu odezvy, dobu obnovy a dal\u0161\u00ed. SLA m\u016f\u017ee obsahovat konkr\u00e9tn\u00ed m\u011b\u0159iteln\u00e1 krit\u00e9ria, kter\u00e1 jsou pou\u017eita pro vyhodnocen\u00ed \u00farovn\u011b slu\u017eby. SLA pom\u00e1h\u00e1 poskytovatel\u016fm slu\u017eeb definovat a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":972,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-slovnicek-pojmu"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/posts\/971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/comments?post=971"}],"version-history":[{"count":1,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/posts\/971\/revisions"}],"predecessor-version":[{"id":1647,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/posts\/971\/revisions\/1647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/media\/972"}],"wp:attachment":[{"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/media?parent=971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/categories?post=971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.safedx.eu\/en\/wp-json\/wp\/v2\/tags?post=971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}